SSTRAVEL Terms of Service

The SSTRAVEL brand and official website are operated by Foonplay Global, which is responsible for online reservations, order management, customer service, and online payment services. Actual chauffeured rental and passenger transportation services are provided by Moore International Car Rental Co., Ltd. or other legally qualified service partners assigned according to the booking.

After a customer submits a reservation request, the actual service date, time, passenger count, vehicle type, pickup and drop-off points, itinerary, and price are subject to the final confirmation shown in the website order, Booking Voucher, email, LINE message, or customer-service confirmation. If the booking includes a deposit and remaining balance, payment must be completed by the due dates stated in the order.

Service prices are based on the website listing, customer-service quotation, and final confirmed order amount. Prices may vary depending on vehicle type, service duration, service area, date, itinerary, and special requirements. Changes to the itinerary, overtime, or services added beyond the original booking may result in additional charges.

Charter service generally includes the vehicle and driver listed in the booking, fuel, and vehicle-use costs required for the agreed itinerary. Actual inclusions and exclusions are determined by the individual booking. Attraction tickets, meals, accommodation, personal purchases, and added itinerary expenses are generally paid by the passenger unless specifically included in the order.

SSTRAVEL will arrange a suitable vehicle and driver according to the booking requirements. If a replacement is necessary due to vehicle dispatching, maintenance, safety, or other operational reasons, an equivalent or otherwise suitable vehicle will be arranged whenever possible.

Online payments may be processed by third-party payment service providers. Available payment methods are those displayed on the checkout page. Cancellations and refunds are handled according to the SSTRAVEL Cancellation & Refund Policy and the actual payment method used.

If the service is affected by typhoons, earthquakes, heavy rain, road closures, government orders, or other circumstances beyond the reasonable control of either party, SSTRAVEL will first assist with rescheduling. If rescheduling is not possible, the matter will be handled according to the actual circumstances and the Cancellation & Refund Policy.

If you have any questions regarding an order, payment, or service, please contact SSTRAVEL through our official customer-service channels. We will assist based on the order record, payment record, and the confirmed communications between both parties.